CUSTOMER CARE

PAYMENT

  • At F.I.A STUDIO, we offer various payment methods to provide convenience and flexibility during your shopping experience. Please note that the availability of payment options may vary depending on the items in your shopping bag. Rest assured, payment is only debited from your card when your order is dispatched.

    Here are the payment methods we accept:

    Store Credit:

    If you have store credit and are logged in to your F.I.A STUDIO account at the time of purchase, this payment method will be automatically used. Any remaining balance can be paid using a different payment method of your choice.

    Credit Card:

    We gladly accept Visa, MasterCard, and American Express cards.

    PayPal:

    By choosing this option at checkout, you will be directed to the PayPal site to log in, review the transaction amount, and click 'Pay Now.' Once the transaction is complete, you will return to F.I.A STUDIO.

    Apple Pay:

    Ensure you are logged in with your Apple ID. Provide billing, delivery, and contact information to confirm payment if needed.

  • At F.I.A STUDIO, your payment security is a top priority. We employ Secure Socket Layer (SSL) technology to encrypt and safeguard the data you transmit to us over the internet. When SSL is enabled, you'll observe a padlock symbol at the top of your browser. You can click on this padlock to access additional SSL digital certificate registration information.

    Furthermore, note that when you view the URL address bar, it will begin with 'https' iā€™ with 'https' instead of 'http.' This 'https' prefix signifies that you are in a secure and encrypted mode, providing you with peace of mind while conducting your online transactions.

    Your trust and security are of utmost importance to us, and we are committed to ensuring a safe shopping experience at F.I.A STUDIO.

    Please be assured that we prioritise your security, so your full card details will never be displayed. Only the last four digits will be visible to you, allowing you to identify which card you are using quickly.

    Should you wish to remove your stored card details, uncheck the 'remember my payment details' option on the payment page. It's important to note that if you change your address or add a new one, you must re-enter your card details for security purposes.

    We are committed to ensuring that your shopping experience at F.I.A STUDIO is efficient and secure.

  • At F.I.A STUDIO, we calculate taxes and duties based on your chosen shipping destination. Please ensure you can access accurate local market pricing, delivery times, and shipping costs.

    For orders dispatched within the United Kingdom (excluding the Channel Islands), Value Added Tax (VAT) will be applied.

    We operate on a DDP (Delivery Duty Paid) basis when shipping to your destination. The final purchase price will include all applicable import taxes and duties. You can shop confidently, knowing there won't be any unexpected charges upon delivery.