Once your order has been accepted, our delivery timeline will begin. This includes a processing and dispatching period of 24 to 48 hours. Please note that during Sale periods, this processing time may be longer. The delivery time frame may be extended if your order contains items from multiple locations. You will receive an email once your order has been dispatched with an air waybill number to track. Registered users can also monitor their delivery status by logging into their account and selecting 'My Order’.

Our Standard Delivery option is available at a rate of 7 GBP. This choice provides you with cost-effective shipping and contributes to environmental sustainability by generating approximately six times fewer CO2 emissions than Next Business Day delivery.

Additionally, you can enjoy Free Standard Delivery on orders totalling over 150 GBP. With Standard Delivery, you can expect to receive your purchase within 3 business days or less when your order is accepted. Deliveries are made between 9 am and 5 pm, Monday to Friday.

Typically, Standard Delivery orders are handled by DHL. However, an alternative carrier may also be employed in specific regions or unforeseen circumstances to ensure the expedited delivery timeline.

At F.I.A STUDIO, we aim to provide flexible shipping options that suit your needs while being mindful of our environmental impact.

At F.I.A STUDIO, we've partnered with DHL to offer you the flexibility to personalise your delivery experience using DHL On Demand Delivery (ODD). This service empowers you to adjust your delivery to suit your preferences and needs better.

Here's how you can tailor your F.I.A STUDIO delivery with DHL ODD:

1. Schedule Your Delivery:

If the estimated delivery date doesn't align with your schedule, you can choose an alternative date within 5 working days. In some locations, you can specify a specific timed window for your delivery.

2. Signature Release:

If you prefer not to sign for your delivery, you have the option to remove the signature requirement. Please note that by selecting this option, neither F.I.A STUDIO nor DHL can be held responsible for any loss or damage that may occur after delivery.

3. Leave With Neighbor:

You can request to have your order left with a neighbour by providing DHL with their house number and any additional instructions. Remember that if you choose this option, F.I.A STUDIO and DHL cannot be held responsible for any loss or damage once the order has been delivered.

With F.I.A STUDIO and DHL ODD, you can customise your delivery experience, ensuring it seamlessly fits into your lifestyle.

At F.I.A STUDIO, we strive to provide our customers with a wide range of products worldwide. However, due to international trading agreements and local customs restrictions, there may be instances where we cannot ship certain items to your location.

Rest assured, if any shipping restrictions apply to your purchase, we will promptly notify you during checkout. Your satisfaction and understanding are essential to us, and we will always strive to provide you with the best service possible.

At F.I.A STUDIO, we prioritise the safety of your purchase from the moment it leaves our hands until it reaches your doorstep. Here's what you need to know:

1. Signature Confirmation:

Once your purchases have been delivered to the specified address and signed for, they are no longer covered by insurance. Our courier will make up to three delivery attempts to ensure your order reaches you securely.

2. Waiving the Signature:

If you won't be available to sign for your package, you have the option to waive the signature requirement on the shipping page during checkout. However, please keep in mind that by doing so, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur.

3. High-Value Items:

Orders containing high-value items may still require a signature, even if you did not initially select the option to sign for your order on arrival. This added security measure helps protect your valuable purchases.

Your satisfaction and the safe delivery of your orders are of utmost importance to us at F.I.A STUDIO. Rest assured that we take every precaution to ensure your purchases reach you in excellent condition.